1) Estimates & Approval

• Estimates are based on the information you submit and any details we confirm by phone, text, or email.

• Work begins only after you approve an estimate (or a confirmed scope + rate, if applicable).

• If the scope changes after we arrive or additional issues are discovered, we’ll explain the change and confirm updated pricing before continuing.

2) Scheduling & Access

• Appointments are scheduled after estimate approval and confirmation of a date/time.

• You agree to provide access to the service area at the scheduled time and ensure the work area is safe and reachable.

• If we arrive and can’t access the property/work area or can’t reach you, the visit may be treated as a missed appointment.

3) Customer Responsibilities

To deliver service efficiently, you agree to provide what’s needed for the job, which may include:

• Accurate device details and a clear description of what you need

• Wi-Fi network name/password (when relevant)

• Access to required apps/accounts (logins, admin permissions)

• Any hardware you want installed (unless you request we provide it)

4) Services, Scope Changes, and Limitations

• We provide installation, setup, troubleshooting, device support (when feasible), and smart home assistance based on the approved scope.

• Some issues may be outside our control (internet outages, app/server downtime, manufacturer defects, damaged wiring, compatibility limits, etc.).

• If a repair is not feasible or not cost-effective, we may recommend replacement or alternative solutions.

5) Third-Party Products & Services

Many services depend on third-party devices, apps, internet providers, or manufacturer systems.

• We are not responsible for third-party outages, discontinued features, forced updates, account issues, or manufacturer limitations.

• Any warranties for hardware are provided by the manufacturer unless explicitly stated otherwise.

6) Payments

• Payment terms (timing and method) will be provided when scheduling or invoicing.

• If additional work is requested beyond the approved estimate, we’ll confirm pricing before proceeding.

7) Cancellations & Rescheduling

Cancellations and rescheduling are governed by our Cancellation & Rescheduling Policy. Please review that page for details.

8) Photos, Media, and Communication

• If you send photos or screenshots to help with a quote, you confirm you have the right to share them.

• Communication may occur by email, phone, or text based on your preferred contact method.

9) No Guarantee of Specific Results

We aim for reliable, professional service, but results can vary depending on the environment and third-party products/services. We don’t guarantee specific performance outcomes (such as exact Wi-Fi speeds or compatibility in all environments) unless stated in writing.

10) Liability Limitations

To the fullest extent permitted by law:

• We are not liable for indirect or incidental damages (lost data, lost time, loss of use, etc.).

• You are responsible for backing up important data on devices before service when applicable.

11) Contact

• General questions: hello@coreconnecthometech.com